Call to reserve, or write to contact the Raleigh airport transfer desk

Which channel suits your ride

For a ride within the next 12 hours, telephone the desk. A short call lets you speak to a specialist on the reservation desk who checks the date with a car company while you stay on the line, then reads back the fixed rate and the pickup time.

For a ride further ahead, use the request form or email. The request form on this site accepts requests 24/7. A message sent after the telephone closes for the night gets its reply soon after 4:00 am. Requests that arrive while the line is staffed are answered within 30 minutes.

Details to have ready

A reservation moves quickly when the first message carries all of this.

• The date, and the time your flight leaves or lands
• Your flight number, for arrivals and departures alike
• The street address and town for pickup or drop-off
• How many riders, with the age and weight of each child
• How many checked bags, and whether you bring a child seat

With these in hand, the reply names the vehicle class and the fixed rate per car, one way. The starting figures are on the pricing page.

Changing a ride you already reserved

Reply to your confirmation or telephone the desk, and give the name on the reservation along with the travel date. Canceling before the car is dispatched costs nothing; dispatch comes 90 minutes before your door time or the scheduled landing, or 3 hours ahead for vans. The full terms are on the cancellation policy page.

For a question about a past booking, email leaves a record on both sides.

The office is a first-floor suite in West Raleigh, off Wade Avenue. Most of the work runs by phone and email, so visits are by arrangement: write ahead and a time will be set.